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ERIC Number: ED546258
Record Type: Non-Journal
Publication Date: 2012
Pages: 217
Abstractor: As Provided
Reference Count: N/A
ISBN: 978-1-2676-0854-3
I.T. Changes: An Exploration of the Relationship between Motivation, Trust, and Resistance to Change in Information Technology
Culmer, Nathan Paul
ProQuest LLC, Ph.D. Dissertation, The University of Iowa
Change is an organizational inevitability. There are few fields that undergo change more rapidly than information technology. Keeping up with the pace of change in a field so inclined toward change may take a unique toll on workers in information technology. Yet, little has been done to investigate workers' orientations towards change in this turbulent field. Accordingly, this research explores attitudes toward change and some possible related characteristics among individuals who work in the field of information technology. The primary purpose of this study is to explore the nature of resistance to change in information technology. The secondary purpose of this study was to discover potential relationships between resistance to change and several well known motivational variables; specifically empowerment, engagement, and workaholism. Trust was included in this model as well because it has been shown to relate to both motivation and resistance to change and because trust is generally understood to be a characteristic that eases interaction and reduces transaction costs. This study used a web-based survey to collect responses from individuals employed in two medium-sized information technology organizations. Responses were analyzed using correlational, regression, path, and factor analyses to analyze participants' responses. Results indicated that resistance to change is a factor in information technology. Also, two of three motivational characteristics related negatively to resistance to change. Trust related negatively to resistance to change and positively to the same two motivational characteristics, but did not mediate the relationship between these variables. These findings are discussed in terms of their relevance to the study of information technology as they suggest possible implications for organizational functioning, individual well-being, technology adoption, and coping, and innovation. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
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Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A