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ERIC Number: ED546134
Record Type: Non-Journal
Publication Date: 2012
Pages: 93
Abstractor: As Provided
Reference Count: N/A
ISBN: 978-1-2675-8141-9
Relating Communications Mode Choice and Teamwork Quality: Conversational versus Textual Communication in IT System and Software Development Teams
Smith, James Robert
ProQuest LLC, D.Sc. Dissertation, Robert Morris University
This cross-sectional study explored how IT system and software development team members communicated in the workplace and whether teams that used more verbal communication (and less text-based communication) experienced higher levels of collaboration as measured using the Teamwork Quality (TWQ) scale. Although computer-mediated communication tools (including email, instant messaging, text messaging, tweeting, and blogging) have been rapidly adopted and deployed in the workplace, the implications for team member interaction and performance are not well understood. Overreliance on text-based communication may impair team collaboration under certain circumstances. The results indicate that at least one of six facets of the TWQ construct is significantly related to greater use of the Textual Mode, and at least one facet is related to greater use of the Conversational Mode. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A