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ERIC Number: ED543365
Record Type: Non-Journal
Publication Date: 2008
Pages: 13
Abstractor: ERIC
Reference Count: 0
Factors Contributing to Financial Aid Administrators' Job Satisfaction: NASFAA 2008 Financial Aid Administrators' Job Satisfaction Survey Results
National Association of Student Financial Aid Administrators (NJ1)
In what kind of job environment are financial aid administrators (FAA) currently working? How satisfied are they with their jobs? What motivates them and what factors are considered morale dampers? How are financial aid (FA) functions viewed by campus' top administrators? Does FA get similar respect and appreciation from their campus peer offices in student services? Those are the main questions that prompted NASFAA's 2007 Institutional Program Management Committee (IPMC) and the 2007 Research Committee (RC) to conduct the 2008 Financial Aid Administrator Job Satisfaction Survey (FAAJSS). The 2008 Financial Aid Administrator Job Satisfaction Survey finds: (1) Over 98 percent of the respondents consider their work important to their students and the institutions; (2) Over 96 percent state that they are proud of their job in FA; (3) Over 86 percent report high personal satisfaction from their roles as FAA; (4) Over 80 percent are satisfied with their current position in FA; (5) About 77 percent consider that they are valued by their supervisors; (6) About 60 percent report that they thought the FA office is respected and valued by other offices on campus; (7) About 64 percent consider the level of stress experienced in a FA office is different from other offices; (8) Less than 50 percent felt that their campus senior administrators understand and appreciate the complexity of FA; (9) About 60 percent report that their offices are not adequately staffed; (10) About 63 percent consider their budgets are not adequate to provide needed services to their students; and (11) Proper workload outweighs salary, recognition, appreciation, and being valued in its importance to FAA job satisfaction. (Contains 11 figures.)
National Association of Student Financial Aid Administrators. 1101 Connecticut Avenue NW Suite 1100, Washington, DC 20036. Tel: 202-785-0453; Fax: 202-785-1487; e-mail:; Web site:
Publication Type: Numerical/Quantitative Data; Reports - Research
Education Level: Higher Education; Postsecondary Education; Two Year Colleges
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: National Association of Student Financial Aid Administrators (NASFAA)