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ERIC Number: ED539958
Record Type: Non-Journal
Publication Date: 2013-Jan
Pages: 8
Abstractor: As Provided
ISSN: ISSN-2161-623X
Analysis of the Questions Asked through Digital and Face-to-Face Reference Services
Tsuji, Keita; Arai, Shunsuke; Suga, Reina; Ikeuchi, Atsushi; Yoshikane, Fuyuki
Online Submission, US-China Education Review A v3 n1 p51-58 Jan 2013
In Japan, only a few public libraries provide e-mail reference services. To help public libraries start e-mail reference services, the authors investigated reference questions received by libraries via e-mail and traditional face-to-face services. The authors found that research questions are more frequently observed among e-mail questions and questions about the local area are slightly more frequently observed. Librarians who are planning to start e-mail reference services should be aware of these tendencies. (Contains 10 tables.)
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Japan