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ERIC Number: ED539692
Record Type: Non-Journal
Publication Date: 2011
Pages: 126
Abstractor: As Provided
Reference Count: 0
ISBN: ISBN-978-1-2671-1240-8
Certification of Financial Aid Administrators
Peterson, Stacey A.
ProQuest LLC, Ph.D. Dissertation, Old Dominion University
The certification of financial aid administrators has been debated for over 37 years. A job satisfaction survey conducted by the National Association of Student Financial Aid Administrators (NASFAA, 2008a) revealed that college and university administrators' perceptions of the efficiency, effectiveness, and quality of the services provided by the financial aid office have a direct effect on the job satisfaction of financial aid practitioners. The study also hinted at a possible link between these perceptions and the resources allocated to the financial aid office. Open-ended comments collected as a part of the survey suggested that while members of the financial aid community view themselves as a profession, those external to the industry might not share the same perception. A certification process for financial aid administrators was suggested as a solution. As such, this non-experimental descriptive exploratory analysis of existing data examined the need, benefits, and level of support for a voluntary certification process within the new theoretical framework of professionalization developed for this study. The findings refute decades of anecdotal evidence indicating the majority of financial aid administrators do not see a need for or support a certification process, fills a void in the literature, and provides recommendations for future research. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A