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ERIC Number: ED539563
Record Type: Non-Journal
Publication Date: 2010-Nov
Pages: 8
Abstractor: As Provided
Reference Count: N/A
Bringing Adults Back to College: Designing and Implementing a Statewide Concierge Model
Michelau, Demaree K.; Lane, Patrick
Western Interstate Commission for Higher Education
A ready adult (or reentry) concierge is a single-point of contact at a college or university who helps returning adult students navigate the application, enrollment, and registration processes and overcome barriers to college success. To better understand the barriers faced by students in the reenrollment process and how the Concierge Model can help potential students reengage and earn a degree, the Western Interstate Commission for Higher Education (WICHE) recently collaborated with the Nevada System of Higher Education to convene a meeting of staff from each of the seven public institutions who serve as the campus concierge. This brief highlights effective strategies of ready adult concierges and provides a framework for those interested in implementing this model. (Contains 1 endnote.)
Western Interstate Commission for Higher Education. P.O. Box 9752, Boulder, CO 80301-9752. Tel: 303-541-0200; Fax: 303-541-0291; Web site:
Publication Type: Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: Lumina Foundation for Education
Authoring Institution: Western Interstate Commission for Higher Education
Identifiers - Location: Arkansas; Colorado; Nevada; New Jersey; North Dakota; South Dakota