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ERIC Number: ED536961
Record Type: Non-Journal
Publication Date: 2011
Pages: 178
Abstractor: As Provided
Reference Count: N/A
ISBN: ISBN-978-1-2671-2621-4
Conflict Management Styles and Job Satisfaction by Organizational Level and Status in a Private University
Williams, Irene Ana
ProQuest LLC, Ph.D. Dissertation, Northcentral University
Effective handling of conflict can result in effective teamwork and leadership, higher morale, increased productivity, satisfied customers, and satisfied employees. Ineffective conflict management styles in the workplace can lead to low levels of job satisfaction, resulting in high levels of turnover. Research indicates that the economic cost to an employer due to employee turnover is between 150% and 200% of the employee's annual salary. The research problem addressed in this study is the low job satisfaction level of employees because of the conflict management styles practiced in the workplace. A random sample of 113 people was drawn from the employees within a private university in Texas to perform this non-experimental quantitative study. There was a significant positive relationship between the integrating conflict management style and overall job satisfaction for middle level managers, B = 2.17, t(43) = 2.37, p = 0.02, full-time faculty members, B = 2.10, t(38) = 2.24, p = 0.03, and part-time faculty members, B = 2.30, t(8) = 2.55, p = 0.03. Additionally, there was a significant inverse relationship between the compromising conflict management style and overall job satisfaction for lower level supervisors, B = -6.74, t(22) = -2.48, p = 0.02, and full-time faculty members, B = 1.08, t(38) = 2.10, p = 0.04. The more a lower level supervisor practices the compromising conflict management style, the more the job satisfaction level is reduced. For all employees, the regression analysis for the following conflict management styles that predicted job satisfaction was not significant: Avoiding, Compromising, Dominating, Integrating, and Obliging. There is no significant relationship between the conflict management style used by the individual and their level of job satisfaction. The study can be extended to other populations to assess more demographic variables. The results of the study may assist leaders in identifying desirable conflict management styles for employees to improve their level of job satisfaction. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
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Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Texas