ERIC Number: ED536424
Record Type: Non-Journal
Publication Date: 2011
Reference Count: 0
How Students Rate the Quality Service Climate on Campus. National Research Report, 2011
How satisfied are students with the service they receive--and how important is it to them? This report documents significant strides that colleges and universities have made in recent years to improve service quality and their overall campus climate, yet also finds that campuses still have room for improvement. A few highlights: (1) While progress is evident, students continue to observe gaps in many specific areas, with varying issues on four-year public and private, two-year, and career/private campuses; (2) One specific challenge students identify--"concern for the individual"--is particularly widespread across institution types; and (3) Five-year trend data show the importance of continuously working to improve service quality. The report begins by identifying specific strengths and challenges by institution type. In a subsequent section, the report provides trend data from 2006-2011 to show the changes in student expectations and satisfaction over a longer period.
Descriptors: Undergraduate Students, Student Attitudes, School Attitudes, Satisfaction, College Environment, Public Colleges, Private Colleges, Two Year Colleges, Community Colleges, Technical Institutes, Student Surveys, National Surveys
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Publication Type: Numerical/Quantitative Data; Reports - Research
Education Level: Higher Education; Postsecondary Education; Two Year Colleges
Authoring Institution: Noel-Levitz, Inc.