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ERIC Number: ED536193
Record Type: Non-Journal
Publication Date: 2002
Pages: 9
Abstractor: ERIC
Reference Count: N/A
Guidelines for Creating Student Services Online
Most campuses, recognizing the important role that student services play in learner success and retention, have a full range of student services in place to support their on-campus learners. Yet, many have failed to provide the same level of service to their off-campus learners who cannot come to campus. All students deserve access to a full array of student services and until we provide these we cannot expect to see the same levels of student success and retention between on-campus and off-campus courses. Additionally, today's students expect services to be available at a time and place convenient to them. This is most broadly achieved by putting services online. In its project, Beyond the Administrative Core: "Creating Web-Based Student Services for Online Learners," WCET (WICHE Cooperative for Educational Technologies) worked with three partner institutions and a corporate partner to develop new online student services. The institutions were Kansas State University (KS), Kapi'olani Community College (HI), and Regis University (CO); and the corporate partner was SCT (the manufacturer of Banner and Plus student information systems and other student services software). This three-year project (2000-2002), funded by the U.S. Department of Education's Fund for the Improvement of Postsecondary Education (FIPSE) through its Learning Anytime Anyplace Partnership (LAAP) program, has resulted in this set of guidelines to help other institutions put their student services online. These guidelines are intended to provide some general direction and recommended steps in implementing online student services. How the guidelines are used on each campus will vary with the campus culture and its intention to put some or all services online.
WCET. 3035 Center Green Drive Suite 200, Boulder, CO 80301. Tel: 303-541-0231; Fax: 303-541-0291; e-mail:; Web site:
Publication Type: Guides - Non-Classroom
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: WCET (WICHE Cooperative for Educational Technologies)
Identifiers - Location: Colorado; Hawaii; Kansas; New Mexico; Pennsylvania