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ERIC Number: ED535927
Record Type: Non-Journal
Publication Date: 2011
Pages: 152
Abstractor: As Provided
Reference Count: 0
ISBN: ISBN-978-1-2670-4145-6
An Exploration of Virtual Study Groups Used to Prepare Candidates for a Professional Certification Exam
Kayne Chaplock, Sharon
ProQuest LLC, Ph.D. Dissertation, Marquette University
Professional credentials earned through certification programs are becoming an important way to demonstrate competency within a given discipline. With the globalization of business enterprises and associations, these credentials are eagerly sought by people located throughout the world. Candidates for these credentials often study together using virtual environments to prepare for a certification exam. Through a qualitative analysis of interviews with persons participating in such virtual groups, this study investigates what influences their choices among web-enabled study groups, what perceptions characterize their conception of a good virtual study group, and what limitations are encountered in a virtual study environment. This dissertation argues that confidence drawn from an environment that builds trust is an essential component of a good virtual study group. Further, it illuminates how important moderators and facilitators of these groups are in building trust, and the role participant salience plays in order for trust to develop. Finally, it sheds light on the challenges professionals have in preparing for a high stakes exam within a virtual public venue. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A