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ERIC Number: ED535540
Record Type: Non-Journal
Publication Date: 2009
Pages: 124
Abstractor: As Provided
Reference Count: N/A
ISBN: ISBN-978-1-1095-2514-4
Exploring Barriers to the Categorization of Electronic Content in a Global Professional Services Firm
Totterdale, Robert L.
ProQuest LLC, D.Sc. Dissertation, Robert Morris University
Businesses have always maintained records pertinent to the enterprise. With over 90% of new business records now estimated to be available in electronic form, organizations struggle to manage these vast amounts of electronic content while at the same time meeting collaboration, knowledge management, regulatory, and compliance needs. This case study explored both positive and negative influences that effected the proper categorization of electronic content in a global professional services organization with over 100,000 employees. The research assessed actual categorization practices, identified the various types of technology used by the organization, and analyzed attitudes toward categorization from participants in the U.S., Europe, India, and China. Following a mixed methods approach, focus groups from each geography, and interviews of key management personnel provided insights into current practices and company culture. Surveys were used to capture actual categorization practices and attitudes from 651 professionals. The research identified and quantified a number of key influences that both positively and negatively effected the proper categorization of electronic content including technology, ease of use, perceived usefulness, culture, security, and privacy. In addition, certain influence factors were found to have statistically significant relationships with respect to gender, workforce, geography, and age. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: China; India; United States