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ERIC Number: ED535068
Record Type: Non-Journal
Publication Date: 2010
Pages: 151
Abstractor: As Provided
Reference Count: N/A
ISBN: ISBN-978-1-1248-2814-5
Leadership Style, Employee Satisfaction, and Productivity in the Enrollment Department of a Proprietary University
Chitwood, James
ProQuest LLC, D.M. Dissertation, University of Phoenix
The success of an enrollment department is critical to the success of an educational institution. The quantitative research study used a correlational design to measure the relationship between perceived leadership style, employee satisfaction, and departmental productivity. A sample of 41 admissions personnel from a Midwest proprietary university completed the Multifactor Leadership Questionnaire (MLQ) Form 5X-Short and the Abridged Job Descriptive Index/Abridged Job (AJDI/AJIG) In General instruments. Departmental performance was provided by institutional data. Results indicate (a) a strong relationship between perceived leadership style and satisfaction, (b) no relationship between leadership style and organizational performance, and (c) no relationship between job satisfaction and performance. Implications for leadership include hiring and training leaders to exhibit the leadership behaviors that lead to employee satisfaction. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Assessments and Surveys: Multifactor Leadership Questionnaire