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ERIC Number: ED534045
Record Type: Non-Journal
Publication Date: 2011
Pages: 199
Abstractor: As Provided
Reference Count: 0
ISBN: ISBN-978-1-1248-5997-2
Holding Vulnerable Hands: Increasing Nontraditional Student Support and Retention through After-Hours eMentoring
Carrier, Kristina K.
ProQuest LLC, Ph.D. Dissertation, University of Idaho
This study investigated the use of online after-hours eMentoring as a nontraditional student support and retention strategy. The term eMentoring describes online support delivered to students electronically and through Learning Management Systems. An online university providing eMentors for student support was compared with a traditionally modeled university offering no online mentoring services. A two phase exploratory sequential research design was executed. A qualitative educational biography, authored by an online university student receiving eMentoring services, was the foundation for quantitative exploration of nontraditional students, postsecondary online support, and eMentoring. Nontraditional student profiles were obtained through a comprehensive survey distributed to students studying in an accredited, traditionally modeled university. Survey questions coupled with narrative responses substantiated recurring themes emerging throughout the study. Although nontraditional students expressed varying degrees of satisfaction with the overall student experience, the majority struggled with fiscal deficits and a perceived lack of student support. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A