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ERIC Number: ED533907
Record Type: Non-Journal
Publication Date: 2012-Jul-15
Pages: 59
Abstractor: As Provided
Training for Effective National Weather Service (NWS) Communication in Chat and Conference Calls
Pearce, Vanessa
Online Submission
Staff of the National Weather Service Offices should be able to understand interpersonal communication and public relations in order to better serve their mission to "protect lives and property" as well as work with their internal and external partners (NWS Internet Services Team). Two technologies have been developed to assist the integration of multiple external partners in one place at one time particularly National Weather Service (NWS) Chat and conference calls. This training is designed to address these technologies to hopefully inspire offices across the country to see the benefits of their proper usage. A needs assessment and inquiry to internal and external partners provoked demonstration of effective technological usage; information on the inquiries and a table (Table I) on the needs assessment can be found in this document. The initial training session showed improvements in the knowledge base by the trainees, and their scores on the skills of the trainer revealed this method and associated information to be appropriate. Two tables (Table II and Table III) in the document demonstrate these statistics. Supplemental documentation such as learning activities and PowerPoint presentations are provided in the Learning Activities section of this document. The intent of this training is not to criticize any current policies that are utilized by National Weather Service offices around the country but to offer alternative solutions for all external partners committed to serve and protect the public from weather hazards in one location at any given time. (Contains 3 tables.)
Publication Type: Reports - Descriptive
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A