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ERIC Number: ED532394
Record Type: Non-Journal
Publication Date: 2012
Pages: 20
Abstractor: ERIC
Reference Count: 4
ISBN: ISBN-978-1-9220-5606-1
Measuring Student Satisfaction from the Student Outcomes Survey. Technical Paper
Fieger, Peter
National Centre for Vocational Education Research (NCVER)
The Student Outcomes Survey is an annual national survey of vocational education and training (VET) students. Since 1995, participants have been asked to rate their satisfaction with different aspects of their training, grouped under three main themes: teaching, assessment, and generic skills and learning experiences. While the composition of the bank of satisfaction questions has remained fairly constant over time and the suitability of the three overarching satisfaction categories has been validated statistically on several occasions, little progress has been made on creating summary measures that encapsulate the three main themes of student satisfaction. Such summary measures would be much more useful to researchers than responses to the bank of 19 satisfaction questions, which are very detailed. This paper compares three methods of creating a composite score and evaluates their statistical veracity. These methods are Rasch analysis, weighted means and simple means. This report finds that all three methods yield similar results and so recommends using the simple means method to create the summary measures. (Contains 7 tables, 2 figures and 2 footnotes.) [Funding for this paper was provided through the Department of Industry, Innovation, Science, Research and Tertiary Education.]
National Centre for Vocational Education Research Ltd. P.O. Box 8288, Stational Arcade, Adelaide, SA 5000, Australia. Tel: +61-8-230-8400; Fax: +61-8-212-3436; e-mail:; Web site:
Publication Type: Numerical/Quantitative Data; Reports - Evaluative
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: National Centre for Vocational Education Research
Identifiers - Location: Australia