NotesFAQContact Us
Collection
Advanced
Search Tips
ERIC Number: ED524882
Record Type: Non-Journal
Publication Date: 2010
Pages: 181
Abstractor: As Provided
Reference Count: N/A
ISBN: ISBN-978-1-1244-3775-0
ISSN: N/A
Effectiveness of Information Technology Infrastructure Library Process Implementations by Information Technology Departments within United States Organizations
Persinger, Jon F.
ProQuest LLC, Ph.D. Dissertation, Indiana State University
This research study examined whether the overall effectiveness of the Information Technology Infrastructure Library (ITIL) could be predicted by measuring multiple independent variables. The primary variables studied included the number of ITIL process modules adopted and the overall ITIL "maturity level." An online survey was used to collect data from participating volunteers within the United States, and then analyzed to reveal any significant findings. The research showed a statistically significant positive relationship between overall maturity level and effectiveness, however the ability to predict effectiveness based upon the number of process modules adopted was inconclusive. Additionally, differences in module adoption from either the Service Support or Service Delivery process blocks were considered. The results suggested that process module adoption from the Service Support block has a somewhat stronger relationship to overall effectiveness than adoption from the Service Delivery block, though this finding should be viewed cautiously. Sample size and survey instrument limitations restricted the interpretation of the results. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com/en-US/products/dissertations/individuals.shtml.]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site: http://www.proquest.com/en-US/products/dissertations/individuals.shtml
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United States