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ERIC Number: ED524522
Record Type: Non-Journal
Publication Date: 2007
Pages: 288
Abstractor: ERIC
Reference Count: N/A
ISBN: ISBN-978-1-5697-2040-0
Student Centered Financial Services: Innovations That Succeed
Sinsabaugh, Nancy, Ed.
National Association of College and University Business Officers (NJ3)
This collection of best practices shares how 18 higher education institutions across the country have successfully evaluated and redesigned their student financial services programs to improve services to students and their parents and find cost savings for the institution. This volume illustrates how other institutions have successfully tackled such issues as: (1) Integrating systems to offer a student-centered, "one-stop" model; (2) Designing and implementing multi-campus solutions; (3) Understanding bursar/financial aid differences; (4) Developing an enterprise-wide portal; (5) Merging financial aid and bursar offices; (6) Administering financial aid and funds management; (7) Managing strategic enrollment; (8) Exploring innovative financial aid options; (9) Meeting common bursar challenges; and (10) Measuring student financial system performance. Following an introduction by Kristine Dillon and Nancy Sinsabaugh, this publication is divided into seven parts. Part I, Student Service Centers, contains: (1) One-Stop Student Service Centers: Virtual and Actual, by Jacquelyn Nealon); (2) Formula One-Stop: Columbia University's Student Services Transformation Initiative (Michelle H. Brown-Nevers and Lisa Hogarty); (3) Student-Centered Administrative Services at the University of Pennsylvania (Frank Claus); and (4) Integrated Services at Belmont University: Student Finance Issues for CFOs (Kathryn Baugher and Paula A. Gill). Part II, The Back Office, contains: (5) The Path to Paperless[TM] at the University of Minnesota: Designing and Providing Electronic Billing and Payment Services for Institutions of Higher Education (Julie Selander); (6) Implementation of E-Billing, E-Payment, and Deferred Payment Plans at Frostburg State University (Roger Bruszewski, Richard Repac, Tina Nightingale, and Michael Sheetz); (7) Modernizing the Bursar Office: Rensselaer Polytechnic Institute (Daniel Maguffin); and (8) University Student Financial Services and Cashier Operations: A Novel Approach at the University of Illinois (Jeffrey Cummins). Part III, Portals, contains: (9) The Evolution of Stanford's Enterprise Portal (Eric Armstrong). Part IV, Financial Aid, contains: (10) A Financial Aid Primer from Michigan State University (Rick Shipman); and (11) Financial Aid Strategic Planning and Packaging at Indiana University (James Charles Kennedy and Susan L. Pugh). Part V, Advancement and Student Finance, contains: (12) Innovative Approaches to Financing: Howard Community College (Kate Hetherington, Barbara Greenfield, and Lynn Coleman); (13) Georgetown's Creative Fund-raising Effort to Offer More Competitive Aid Packages (Patricia McWade); and (14) MIT Scholarship Development and Stewardship (Susan Wilson). Part VI, Process Redesign, contains: (15) Changing Billing and Registration Processes: Temple University (David R. Glezerman); (16) The Advantages of Outsourcing at Miami University (Virginia Layton); and (17) Credit Balance and Student Refund Process Enhancement at Flagler College (Richard Jacobs). Part VII, Measuring Performance, contains: (18) Measuring Effectiveness in Student Fiscal Services at the University of Washington (Ruth Johnston). A list of selected resources and an index are included. Individual chapters contain figures and tables. [Funding for this publication was provided by Higher One.
National Association of College and University Business Officers. 1110 Vermont Avenue NW Suite 800, Washington, DC 20005. Tel: 800-462-4916; Tel: 202-861-2500; Fax: 202-861-2583; Web site:
Publication Type: Books; Collected Works - General
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: National Association of College and University Business Officers (NACUBO)
Identifiers - Location: Illinois; Maryland; Michigan; Minnesota; New York; Pennsylvania; Tennessee; Washington