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ERIC Number: ED523954
Record Type: Non-Journal
Publication Date: 2010-Aug
Pages: 25
Abstractor: As Provided
Reference Count: 30
ISBN: N/A
ISSN: N/A
Information and Communication Technology Literacy: What Do Businesses Expect and What Do Business Schools Teach? Research Report. ETS RR-10-17
Ali, Radwan; Katz, Irvin R.
Educational Testing Service
Today's information and communications technology (ICT) provides unprecedented amounts of information to organizations and their employees. This overabundance challenges workers, placing an increasing premium on skills of sifting through information of sometimes dubious quality, integrating information critically, and producing well-reasoned conclusions. This paper explores the hypothesis that employers want new hires skilled in ICT literacy, which includes navigating information effectively and using technology efficiently. Based on an ICT literacy framework for higher education, two surveys were created to assess the opinions of human resources (HR) consultants and business school faculty. HR consultants endorsed practically all elements of the framework as being important or essential for new hires. Especially valued were skills associated with information security, confidentiality, and ethical behavior. However, business school faculty did not report a corresponding focus on ICT literacy generally, or ethical/legal issues in particular, in their instruction. The results suggest that while ICT literacy does indeed appear to be among the key skills for today's workforce, much work must still be done to integrate these skills throughout the business school undergraduate curriculum. (Contains 3 tables and 2 figures.)
Educational Testing Service. Rosedale Road Mailstop 19R, Princeton, NJ 08541-0001. Tel: 609-921-9000; Fax: 609-734-5410; Web site: http://www.ets.org
Publication Type: Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Educational Testing Service