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ERIC Number: ED522705
Record Type: Non-Journal
Publication Date: 2010
Pages: 347
Abstractor: As Provided
Reference Count: 0
ISBN: ISBN-978-1-1243-1922-3
Healthcare Information Technology Backsourcing, Problematic Outsourcing Manipulations, and Multisupplier Backsourcing Methodologies
Garske, Steven Ray
ProQuest LLC, Ph.D. Dissertation, Walden University
Backsourcing is the act of an organization changing an outsourcing relationship through insourcing, vendor change, or elimination of the outsourced service. This study discovered numerous problematic outsourcing manipulations conducted by suppliers, and identified backsourcing methodologies to correct these manipulations across multiple supplier situations. The research problem addressed was the critical lack of knowledge and information about IT backsourcing within the healthcare field. The purpose of this qualitative case study was to discover and examine information about backsourcing for information technology IT leaders at one hospital. The conceptual framework for this study was based on organizational theory as represented by the foundational works of Coase, Goldratt, Adams, and Weber. The research questions for this study included three key queries of why an organization should backsource, when to backsource, and how to backsource. Data included in-depth interviews, archival data, and current financial, technical, and departmental documentation. NVivo was used to assist in discovering themes and patterns within the data. A key finding of the research was $61.2M in hospital savings over three years directly attributable to backsourcing. This was achieved while improving IT organization, quality, and service. The primary conclusions focused on the salient reasons why organizations should backsource and the proven methodologies for backsourcing discovered within the case study. Implications for social change included business process improvements leading to quality and safety benefits for patients and clear financial and performance benefits for the hospital. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
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Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A