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ERIC Number: ED520594
Record Type: Non-Journal
Publication Date: 2010
Pages: 238
Abstractor: As Provided
Reference Count: N/A
ISBN: ISBN-978-1-1242-5450-0
Program Outcomes Assessment in Higher Education Hospitality Management Programs: A Qualitative Comparative Case Study of Learning Cultures
Hughes, John George
ProQuest LLC, Ed.D. Dissertation, Teachers College, Columbia University
The purpose of this qualitative, comparative case study was to determine the extent to which learning and improvement cultures were perceived to be linked to the traditional and non-traditional accreditation and Program Outcomes Assessment paradigms in use in two university hospitality programs. The findings of this study revealed that the learning cultures of the programs were perceived by the program participants to be homogeneous and not strong. Moreover, neither program directly connected learning and improvement to their respective accreditation and Program Outcomes Assessment practices and processes. The recommendations emergent from this study emphasize the need for leaders to provide ongoing support for learning focused on helping participants to "learn how to learn" (Bateson, 1972) from the accreditation and Program Outcomes Assessment experience. To this extent, the researcher offers a proposed model of action for learning about and from the practices and processes. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United States