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ERIC Number: ED517884
Record Type: Non-Journal
Publication Date: 2011-Feb
Pages: 68
Abstractor: As Provided
Reference Count: N/A
VA Education Benefits: Actions Taken, but Outreach and Oversight Could Be Improved. Report to the Ranking Member, Subcommittee on Military Personnel, Committee on Armed Services, House of Representatives. GAO-11-256
Bertoni, Daniel
US Government Accountability Office
The U.S. Department of Veterans Affairs (VA) provided $9 billion in education benefits to service-members and veterans in fiscal year 2010, mostly through the new Post-9/11 GI Bill. In providing education benefits, VA relies on State Approving Agencies (SAA) to approve schools; and on schools to report students' enrollment status. US Government Accountability Office (GAO) was asked to determine: (1) what is known about the effectiveness of outreach to and support for individuals applying for VA education benefits, particularly those with disabilities; (2) the role of school officials and challenges they face in their role; and (3) how VA monitors and oversees states' and schools' implementation of these benefits. GAO reviewed VA reports and plans, conducted a nationally representative survey of school officials, interviewed VA and state officials in four states, and reviewed recent statutory changes to the Post-9/11 GI Bill. GAO recommends that VA establish outcome-oriented performance measures for outreach and support activities; improve communication with school officials; and undertake a systematic review of its oversight of SAAs and schools. VA concurred with four recommendations and concurred in principle with one recommendation aimed at strengthening oversight. VA noted a number of actions already taken in this area. GAO encourages VA to address all aspects of this recommendation moving forward. Appended are: (1) Objectives, Scope, and Methodology; (2) Overview of Post-9/11 Veterans Educational Assistance Improvements Act of 2010; (3) Comparison of VA Education Benefit Programs; (4) Comments from the U.S. Department of Veterans Affairs; and (5) GAO Contact and Staff Acknowledgments. (Contains 5 tables, 9 figures. and 86 footnotes.)
US Government Accountability Office. 441 G Street NW, Washington, DC 20548. Tel: 202-512-6000; Web site:
Publication Type: Reports - Evaluative
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: US Government Accountability Office
Identifiers - Location: United States
Identifiers - Laws, Policies, & Programs: G I Bill