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ERIC Number: ED516678
Record Type: Non-Journal
Publication Date: 2010
Pages: 370
Abstractor: As Provided
Reference Count: N/A
ISBN: ISBN-978-1-1240-1629-0
Information Technology in a Developing Country: An Exploration of the Factors Associated with Attitudes of Decision Makers in Jordanian Government Institutions toward the Utilization of Computer-Based Technology
Khasawneh, Saleh
ProQuest LLC, Ph.D. Dissertation, The University of Akron
In this era of rapidly advancing technologies, many governments around the globe are spending a great amount of money on these technologies, in order to increase their work performance. Therefore, the Jordanian government decided to implement IT in its public organizations. However, the picture is unclear about users' attitudes toward this technology and the most popular factors influencing these attitudes. The purpose of this study was to explore decision-makers' attitudes toward this technology and relationships between factors identified as potentially influencing these attitudes. These factors included perceived computer attributes, cultural perceptions, changes in accessibility and quality of information, perception of changes in decision-making quality, and decision-makers' characteristics. To examine these attitudes Rogers's (2003) Diffusion of Innovations and Ajzen and Fishbein's (1980) Theory of Reasoned Action were used. Both quantitative and qualitative methods were employed to secure the necessary information for investigating the objectives of this study. Three hundred survey questionnaires were distributed to decision makers located in the cities of Amman and Irbid. Two hundred sixty eight questionnaires were returned; 253 were usable, giving a response rate of 84%. The data were analyzed using descriptive statistics. In addition, 16 decision makers were selected to participate in the second phase of the study. The findings pointed to the importance of computer technology in Jordanian organizations. The findings revealed that the majority of the participants expressed positive attitudes towards this technology. They also viewed this technology as a viable tool, necessary and effective. However, they still expected a more active role for this technology in government organizations. Also, they provided several factors that resulted in some limitation of computer use. Additionally, the study revealed that the concerns about traditional culture and demographic characteristics that would impede attitudes toward this technology seem mostly unfounded. Based on the findings, it was recommended that, in order to maintain, improve, and increase the use of this technology in the future, government must offer its personnel more training opportunities and education about issues concerning the cultural improper material available on the Internet. Therefore, government must carefully evaluate and adopt the recommendations presented in this study. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
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Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Jordan