ERIC Number: ED504843
Record Type: Non-Journal
Publication Date: 2007
Abstractor: As Provided
Reference Count: 14
Cognitive Processes Embedded in Self-Explanations of Solving Technical Problems: Implications for Training
Maughan, George R.
Online Submission, Paper presented at the International Research Conference in the Americas of the Academy of Human Resource Development (Indianapolis, IN, Feb 28-Mar 4, 2007)
This qualitative research examines the cognitive processes embedded in self-explanations of automobile and motorcycle service technicians performing troubleshooting tasks and solving technical problems. In-depth interviews were conducted with twelve service technicians who have obtained the designation of "master technician" or equivalent within their work environment. Cognitive processes revealed include: self-talk, visualization, linear and hierarchical thinking, use of job-aids, rule application, and the learning incidences that occur through social contact. Implications for training are discussed.
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: Adult Education
Authoring Institution: N/A