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ERIC Number: ED504325
Record Type: Non-Journal
Publication Date: 2007-Jul-31
Pages: 10
Abstractor: As Provided
Reference Count: 42
ISBN: N/A
ISSN: N/A
Enhancing User Satisfaction with University Computing Center Services. IR Applications, Volume 13, July 31, 2007
Liu, Chung-Tzer; Du, Timon C.; Kuo, Fonchu
Association for Institutional Research (NJ1)
To provide quality education, a university needs to make available a well-equipped computing center. However, such centers are expensive, and their provision is a problem for administrators when budgets are tight. Hence, it is important that money be invested in services that will enhance user satisfaction the most. This study explores the relationship between service quality and user satisfaction in a university computing center. Two hundred and seventy-four successful questionnaires were collected from faculty members, staff, and students of Soochow University in Taiwan. Analysis of the data revealed that network infrastructure, consultancy and maintenance, and system quality are particularly important, and should be considered core services of a computing center. Other services, such as network function, classroom management, and administrative procedure are considered supporting services. (Contains 1 figure and 5 tables.)
Association for Institutional Research. 1435 E. Piedmont Drive Suite 211, Tallahassee, FL 32308. Tel: 850-385-4155; Fax: 850-383-5180; e-mail: air@airweb.org; Web site: http://www.airweb.org
Publication Type: Collected Works - Serial; Reports - Evaluative
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Association for Institutional Research
Identifiers - Location: Taiwan