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ERIC Number: ED503696
Record Type: Non-Journal
Publication Date: 2008
Pages: 136
Abstractor: As Provided
ISBN: ISBN-978-0-8643-1864-0
Listen to Me Listen to You: A Step-By-Step Guide to Communication Skills Training
Kotzman, Mandy; Kotzman, Anne
Australian Council for Educational Research
This step-by-step guide is a companion to the popular "Listen to Me, Listen to You: A Practical Guide to Self-Awareness, Communication Skills and Conflict Management" (New Expanded Edition, Penguin Books, 2007). It is designed for use by anyone working in communication skills and personal development training. Resource material is grouped under major headings: Orientation; Self-esteem; Self-awareness and self-knowledge; Effective listening; Self-assertion; Managing conflict collaboratively; Reflection and closure. Each of these categories features a range of individual and group activities which can be used singly or as part of a course, and includes reproducible masters for use by participants.
Australian Council for Educational Research. Available from: ACER Press. 347 Camberwell Road, Camberwell, Victoria 3124, Australia. Tel: +61-3-9835-7447; Fax: +61-3-9835-7499; e-mail:; Web site:
Publication Type: Books; Guides - Non-Classroom
Education Level: N/A
Audience: Counselors
Language: English
Sponsor: N/A
Authoring Institution: Australian Council for Educational Research
Grant or Contract Numbers: N/A