This report is the result of a policy research initiative that was identified as a priority by the Board of Directors of the Association of Canadian Community Colleges (ACCC) in recognition of the increased demand for programs and services that address the needs of disadvantaged and low-skilled learners. The goal of this study is to facilitate the exchange of promising practices and lessons learned among colleges and institutes on programs and services for disadvantaged and low-skilled learners; and to inform policymakers on this role colleges and institutes have within education systems in Canada, in particular given the pressing need to more effectively address the literacy and adult education needs of Canadians. The study involved a review of existing research and resources available on literacy, adult learning, and programs and services for disadvantaged and low-skilled learners, and a survey of ACCC member institutions conducted via an on-line survey and interviews. Fifty-two colleges and institutes from across the country participated in the survey, which represents over one third of the 147 ACCC member colleges and institutes invited to participate. Study results confirm that most colleges and institutes would like to expand on the program options offered for disadvantaged learners and continue to work collaboratively with community partners to make learning opportunities more accessible and learning environments more supportive and inclusive. Based on survey results, a process model has been developed to provide a framework for the delivery of programs and services for disadvantaged and low-skilled learners, based on the various approaches identified by respondent colleges and institutes. An appendix provides a list of colleges and institutes who participated in the survey and interviews on Programs and Services for Disadvantaged and Low-Skilled Learners. (Contains 8 footnotes, 13 figures, and 10 tables.)