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ERIC Number: ED502280
Record Type: Non-Journal
Publication Date: 1995
Pages: 7
Abstractor: As Provided
Reference Count: 7
ISBN: N/A
ISSN: N/A
Maintenance Workorder Nonconformity and the TQM Process
Luna, Andrew L.
Online Submission, Journal of College and University Student Housing v25 n2 p31-37 Win 1995
The purpose of this study was to use quality improvement tools to determine any assignable causes that were linked to the workorder system within Housing and to make recommendations to control the causes, therefore improving the quality of the workorder system. This study measured the effectiveness of the Department of Housing's workorder system in a large public research institution located in the southeastern United States. Measurement was directed toward the second phase of the system--from the time the facilities office receive a request until the workorders were completed. All workorders within the time frame of October 1991 to September 1993 were retrieved for each month. The results indicated that the workorder system was out of control and patterns existed whereby improvement to the process could be implemented. (Contains 1 figure and 3 tables.)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A