The purpose of this study was to gain an understanding of what e-Learning executives believe are the critical success factors for companies to successfully deliver training and education over the world-wide web. The study was a qualitative, multiple-case study design including in-depth, semi-structured interviews that incorporated verbal critical incident examples; analysis of extensive forms and observations; and it incorporated a validated survey tool, the Dimensions of the Learning Organization Questionnaire (DLOQ) (Watkins and Marsick, 2003). (Contains 2 figures and 1 table.)