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ERIC Number: ED499119
Record Type: Non-Journal
Publication Date: 2004-Jun
Pages: 38
Abstractor: ERIC
Information Technology Benchmarks: A Practical Guide for College and University Presidents
Smallen, David; Leach, Karen
Council of Independent Colleges
Information technologies (IT) continue to grow in importance for independent colleges and universities. Increasingly, students assume a digital world, from online application and registration, to course materials, to communicating with classmates and professors. To stay competitive for students as well as to enhance instructional and administrative effectiveness and efficiency, institutions have developed increasingly sophisticated IT infrastructures. These infrastructures place significant demands on institutional financial resources to weigh these budget requests against a range of equally compelling expenditures, including financial aid, plant maintenance, and faculty and staff compensation. Responding to requests from presidents for assistance in approaching these issues, this paper is organized according to the following five questions: (1) How much IT is enough?; (2) Which IT infrastructure should be provided?; (3) How should enterprise systems be designed?; (4) How should users be supported?; and (5) How does IT contribute to competitive advantage? Six benchmarks are highlighted: (1) Budget impact; (2) Budget support level; (3) Budget profile; (4) Staff service profile; (5) Computer availability; and (6) Staff support level. Cost Benchmarks, School Breakdown by Carnegie Classification, Peer Comparisons, and Data Collection information is appended. (Contains 7 endnotes and 11 tables.) [This paper, and CIC's capacity to assist colleges and universities address the questions presented was supported by a grant from the Verizon Foundation.]
Council of Independent Colleges. 1 Dupont Circle NW Suite 320, Washington DC 20036-1142. Tel: 202-466-7230; e-mail:; Web site:
Publication Type: Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Council of Independent Colleges, Washington, DC.
Grant or Contract Numbers: N/A