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ERIC Number: ED497637
Record Type: Non-Journal
Publication Date: 2005
Pages: 134
Abstractor: Author
Reference Count: 0
ISBN: ISBN-1-8909-5631-7
Creating A Service Culture: Making the Customer Connection
APPA: Association of Higher Education Facilities Officers (NJ3)
Customer service means different things to different people. On an educational campus, facilities officers deal with myriad constituent groups, including faculty, staff, students, parents, and members of the community. This book, written by well-known experts in the educational facilities profession, offers plenty of tips and insights into making the customer connection.
APPA: Association of Higher Education Facilities Officers. 1643 Prince Street, Alexandria, VA 22314-2818. Tel: 703-684-1446; Fax: 703-549-2772; Web site:
Publication Type: Books; Guides - Non-Classroom
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A