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ERIC Number: ED492523
Record Type: Non-Journal
Publication Date: 2004-Mar
Pages: 7
Abstractor: Author
Reference Count: 26
Total Quality Management Practices and Their Effects on Organizational Performance
Hung, Richard Yu-Yuan; Lien, Bella Ya-Hui
Online Submission, Paper presented at the Academy of Human Resource Development International Conference (AHRD) (Austin, TX, March 3-7, 2004) p1188-1194 (Symp. 56-2)
This paper reports a study designed to examine the key concepts of Total Quality Management (TQM) implementation and their effects on organizational performance. Process Alignment and People Involvement are two key concepts for successful implementation of TQM. The purpose of this paper is to discuss how these two constructs affect organizational performance. The results provide useful insight into the organization that uses TQM as a organization development program. (Contains 5 tables.) [For complete proceedings, see ED491481.]
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A