Improving Beta Test Evaluation Response Rates: A Meta-Evaluation.

Russ-Eft, Darlene; Preskill, Hallie

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ERIC Number: ED492227

Record Type: Non-Journal

Publication Date: 2005-Feb

Pages: 8

Abstractor: Author

ISBN: N/A

ISSN: N/A

EISSN: N/A

Improving Beta Test Evaluation Response Rates: A Meta-Evaluation

Russ-Eft, Darlene; Preskill, Hallie

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This study presents a meta-evaluation of a beta-test of a customer service training program. The initial evaluation showed a low response rate. Therefore, the meta-evaluation focused on issues related to the conduct of the initial evaluation and reasons for nonresponse. The meta-evaluation identified solutions to the nonresponse problem as related to authority, capacity, and motivation.

Descriptors: Meta Evaluation, Response Rates (Questionnaires), Evaluation Methods, Evaluation Research, Professional Training, Sales Occupations, Surveys

Publication Type: Reports - Evaluative

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

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