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ERIC Number: ED492227
Record Type: Non-Journal
Publication Date: 2005-Feb
Pages: 8
Abstractor: Author
Reference Count: 34
ISBN: N/A
ISSN: N/A
Improving Beta Test Evaluation Response Rates: A Meta-Evaluation
Russ-Eft, Darlene; Preskill, Hallie
Online Submission
This study presents a meta-evaluation of a beta-test of a customer service training program. The initial evaluation showed a low response rate. Therefore, the meta-evaluation focused on issues related to the conduct of the initial evaluation and reasons for nonresponse. The meta-evaluation identified solutions to the nonresponse problem as related to authority, capacity, and motivation.
Publication Type: Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A