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ERIC Number: ED490683
Record Type: Non-Journal
Publication Date: 2005-Dec-31
Pages: 18
Abstractor: Author
Conversational Strategies in Farsi Complaints: The Case of Iranian Complainers
Salmani-Nodoushan, Mohammad Ali
Online Submission
In a study of the effects of complainers' sex, age, perceived situational seriousness, and social class on the use of conversational strategies in their complaining behavior, 465 subjects of varying age, sex, and social class were observed and tape recorded in spontaneous conversation by 25 field workers. The field workers also filled out a checklist that provided the data of the study, which were then input into two nonparametric tests: (a) Mann-Whitney U Test, and (b) Kruskal Wallis H Test. The results of data analysis showed that "repetition of complaint" was an important strategy in connection to the "perceived situational seriousness" of the topic of complaint. Sex was found to cause the differential use of three conversational strategies, social class to cause the differential use of two conversational strategies, and perceived situational seriousness and age each to cause that of only on conversational strategy. A cline of significance is suggested for each of the independent variables in question. Suggestions are made for further research. [Appended are: (1) Summary of Conversational Strategies Used in Complaints; and (2) Checklist to be Filled out by the Observer/Interviewee.] (Contains 5 tables and 4 figures.)
Publication Type: Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A