NotesFAQContact Us
Search Tips
Peer reviewed Peer reviewed
PDF on ERIC Download full text
ERIC Number: ED485003
Record Type: Non-Journal
Publication Date: 2004-Oct
Pages: 10
Abstractor: Author
Reference Count: 15
From Theory to Practice--Utilizing Human Performance Technology to Assess Computer Security in an Educational Setting
Lei, Kimfong; Schmidt, Therese; Schaffer, Scott P.; Um, Eun Joon
Association for Educational Communications and Technology, 27th, Chicago, IL, October 19-23, 2004
The American Society for Training and Development (ASTD) defines human performance technology (HPT) as "a systematic approach to analyzing, improving, and managing performance in the workplace through the use of appropriate and varied interventions." The first step in this approach is the performance analysis (Gilbert, 1978). In this step, the performance technologist/consultant works collaboratively with the client to examine the current situation. Performance gaps or deficiencies are identified and are prioritized according to the needs of the client (ISPI, 2004). This case study describes a project in a graduate level HPT class at a Midwestern university. A team of graduate students was formed to address computer security issues for the client organization. The project team implemented a performance analysis process (Define, Analyze, and Select) as described by Schaffer and Douglas (2004). This process incorporated tools and frameworks such as the Performance Relationship Map (Robinson and Robinson, 1995) and the Performance Pyramid (Wedman and Graham, 1998, 2004). The significance of the project is that it provided a real world context in which the project team and the client could learn about HPT processes. The experiences were enriched by the request from the client to continue the HPT process after the analysis project.
Association for Educational Communications and Technology. 1800 North Stonelake Drive Suite 2, Bloomington, IN 47408. Tel: 877-677-2328; Tel: 812-335-7675; e-mail:; Web site:
Publication Type: Reports - Evaluative; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A