ERIC Number: ED483117
Record Type: Non-Journal
Publication Date: 2004-Jun
Federal Student Aid (FSA) Five-Year Strategic Plan. FY 2004-2008
US Department of Education
The FSA Five-Year Strategic Plan is a roadmap for FY 2004-2008 that identifies five long-range strategic objectives, tactical short-term goals, and performance management initiatives. In working toward the goals outlined in the plan, FSA will address a number of key challenges, including legacy system migration, business process re-engineering, cost management, product and service innovation, and customer satisfaction. FSA is undertaking many important initiatives to fine-tune its aid delivery services to its diverse customer base. FSA has seen the student loan portfolio steadily grow while the ratio of the default portfolio to the non-default portfolio has decreased. Improved financial management and internal controls have resulted in back-to-back clean audits, and FSA?s business continuity and disaster recovery period has been reduced to less than 72 hours. Includes three appendices.
ED Pubs, P.O. Box 1398, Jessup, MD 20794-1398. Tel: 877-433-7827 (Toll Free).
Publication Type: Numerical/Quantitative Data; Reports - Research
Education Level: Higher Education
Authoring Institution: Department of Education, Washington, DC.