ERIC Number: ED482506
Record Type: RIE
Publication Date: 2002-Oct
Office of Institutional Research & Assessment Departmental Survey, October 2002.
Amaker, Corey; Freeland, Joyce
The Office of Institutional Research and Assessment (OIRA) at Horry-Georgetown Technical College, South Carolina, conducted an OIRA Satisfaction with Services Survey for the fall 2002 period. The survey was distributed to 100 faculty and staff members on the three college campuses. Thirty-one (31%) faculty and staff members responded to questions regarding three main areas: (1) Personnel; (2) Documents and Publications; and (3) Website. The purpose of the survey is to determine the satisfaction levels of faculty and staff with services provided by the OIRA office. 65% of respondents reported interacting with OIRA often or very often. Nearly 42% of respondents were staff members, while 29% were administrators and another 29% were faculty. While a baseline of 85% satisfaction is commonly used, OIRA sets its sights on at least a 90% rating. 97% of respondents were satisfied with overall personnel characteristics, 97% were satisfied with overall reports/publications characteristics, and 98% were satisfied with the overall appearance of the website. Categorical results yielded lower satisfaction ratings for faculty than for the other respondent groups. 100% of administrators and staff were satisfied with OIRA personnel, while 90% of faculty were satisfied. The report recommends that steps be taken to improve the relationship between OIRA and faculty. Research instrument appended. (NB)
Descriptors: Administration, Ancillary School Services, College Faculty, College Outcomes Assessment, Community Colleges, Institutional Evaluation, Personnel, Program Evaluation, Satisfaction, Self Evaluation (Groups), Two Year Colleges
For full text: http://www.hgtc.edu/ir/OIRA%20Departmental%20Survey%20October%202002.pdf.
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Horry-Georgetown Technical Coll., Conway, SC.
Grant or Contract Numbers: N/A
Note: Prepared by the Office of Institutional Research & Assessment.