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ERIC Number: ED482150
Record Type: Non-Journal
Publication Date: 2003
Pages: 10
Abstractor: N/A
Reference Count: N/A
Make Your Museum Talk: Natural Language Interfaces for Cultural Institutions.
Boiano, Stefania; Gaia, Giuliano; Caldarini, Morgana
A museum can talk to its audience through a variety of channels, such as Web sites, help desks, human guides, brochures. A considerable effort is being made by museums to integrate these different means. The Web site can be designed to be reachable or even updateable from visitors inside the museum via touchscreen and wireless devices. But these efforts seem still far from reaching a real, complete integration due to the difficulty of creating a coherent and usable interface for different means and situations. One way to achieve a deeper integration comes from a new generation of natural language recognition systems and their user-friendly interfaces. These applications are able to understand text inputs and spoken language coming from any source (e-mail, chat, Web forms, phone). After getting the input, the system will try to find the appropriate answer by applying complex interpretation rules and by searching different databases inside or outside the museum's infosphere. After the answer is found, it can be transmitted to the user by a variety of means: Web, e-mail, cell phone messages, vocal messages. Such interfaces can integrate many useful applications: museum mascot,interactive guide, shop assistant, first level help desk, e-learning tutor and customer care. Since the system can dialogue in real time with users, also getting valuable data about their needs and desires, it could personally invite people to museum events, always in a very interactive and natural way. It is now possible to develop powerful and easily maintainable solutions on low-cost platforms, integrating the museum's technology infrastructure with artificial intelligence based characters. They could act as a front end for natural language recognition engines, speech recognition systems, and existing database and content management applications. This paper presents these new solutions, together with the first case histories of natural language interfaces usage. It explores some of the possibilities opened for museums and cultural institutions by the integration of these innovative means. (Author/AEF)
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Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A