This pamphlet describes the Federal Student Aid Ombudsman, an impartial resource to help customers resolve student loan concerns when other approaches fail. The ombudsman helps resolve discrepancies in loan balances and payments, and helps customers understand interest and collection charges. The office helps resolve issues related to income tax refund offsets, default status, consolidations, bankruptcies, service quality, and other concerns. Loan repayment options and provisions for loan deferment or forbearance and cancellation or discharge are explained by the ombudsman. When and how to contact the Federal Student Aid Ombudsman is explained. (SLD)