ERIC Number: ED482144
Record Type: RIE
Publication Date: 2003
Office of the Ombudsman.
Office of Federal Student Aid (ED), Washington, DC.
This pamphlet describes the Federal Student Aid Ombudsman, an impartial resource to help customers resolve student loan concerns when other approaches fail. The ombudsman helps resolve discrepancies in loan balances and payments, and helps customers understand interest and collection charges. The office helps resolve issues related to income tax refund offsets, default status, consolidations, bankruptcies, service quality, and other concerns. Loan repayment options and provisions for loan deferment or forbearance and cancellation or discharge are explained by the ombudsman. When and how to contact the Federal Student Aid Ombudsman is explained. (SLD)
Descriptors: Conflict Resolution, Federal Aid, Financial Aid Applicants, Higher Education, Ombudsmen, Student Financial Aid
U.S. Department of Education, FSA Ombudsman, 830 First Street, NE, Fourth Floor, Washington, DC 20202-5144. Tel: 877-557-2575; Fax: 202-275-0549; Web site: http://ombudsman.ed.gov/ombudsman/index.html.
Publication Type: Reports - Descriptive
Education Level: N/A
Authoring Institution: Office of Federal Student Aid (ED), Washington, DC.