ERIC Number: ED481531
Record Type: Non-Journal
Publication Date: 2003-Jan
Reference Count: N/A
Results of the 2002 QUEST Survey. Annual Staff Survey. Research Report.
Howard Community Coll., Columbia, MD. Office of Planning and Evaluation.
This document is the results of the 2002 employee survey (Quality Evaluation of Service Trends) for all Howard Community College Employees. The response rate was 64%. Ratings for various topics and services were made on a five-point scale ranging from poor to excellent. Employees were also given an "unfamiliar with" category, which did not count in the final results. The top five rated service units included: (1) information technology: print shop; (2) test center; (3) human resources: customer service/helpfulness; (4) cultural arts/theatre; and (5) division office staff: health/social sciences. The campus climate issue with both high ratings for importance and satisfaction were high priority on student learning and support for health and wellness. The item with lowest rating in the campus climate section was parking. In the category of job satisfaction, the highest rated item was resources available to carry out one's job. The highest rating of job satisfaction is for employees who have worked 6-10 years and over 20 years. The 5 areas with the lowest ratings in all categories are the following in order of dissatisfaction: (1) security service; (2) definitions/assigning of performance levels; (3) definition of performance level/merit pay; (4) adequacy of parking facilities; and (5) performance of appraisal process. (MZ)
Publication Type: Numerical/Quantitative Data; Reports - Research
Education Level: N/A
Authoring Institution: Howard Community Coll., Columbia, MD. Office of Planning and Evaluation.