ERIC Number: ED481530
Record Type: Non-Journal
Publication Date: 2003-Jul
Reference Count: N/A
Student Satisfaction: The 2003 YESS Survey Results. Research Report.
Howard Community Coll., Columbia, MD. Office of Planning and Evaluation.
This document is the annual student satisfaction survey completed by Howard Community College students in 2003.The respondents came from all different class sections. The survey was sent out to 2386 students and 1040 replied, which is a 44% response rate. The majority of respondents had chosen HCC due to its close proximity to home (37%) and their main objective is to transfer to a four-year school (58%). A majority (72%) of students worked at least part time and 54% used financial aid. The following are some of the key findings of the survey: (1) the highest rated services are admission services, library, HCC publications, and HCC websites; (2) class size, quality of instruction overall, quality of computer services, and quality of labs received the highest ratings on instructional topics; (3) the highest rated aspects of student life are cultural arts activities, galley/food service, physical education facility, and mid-day activities; and (4) majority of students felt safe on campus (80%) and agreed that HCC is helping them prepare for transferring (72%). The lowest rated survey items for full-time students were parking, student E-mail, and student newspaper. The document provides an overview of the previous year's survey results for comparison. (Contains 9 graphs and 11 tables.) (MZ)
Publication Type: Numerical/Quantitative Data; Reports - Research
Education Level: N/A
Authoring Institution: Howard Community Coll., Columbia, MD. Office of Planning and Evaluation.