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ERIC Number: ED479837
Record Type: Non-Journal
Publication Date: 2001
Pages: 163
Abstractor: N/A
Reference Count: N/A
Transformation and Institutional Quality Management within a South African University: A Case Study of the University of the Orange Free State. Improving the Managerial Effectiveness of Higher Education Institutions.
Strydom, A. H.; Holtzhausen, Somarie
This case study evaluated the development, partial implementation, and review of an institutional and operational approach to quality management that was developed, during a decade of radical political change, at the University of the Orange Free State, resulting in the rapid transformation of higher education institutions in South African. Phase 1 of the Institutional Quality Management (IQM) initiative was based on self-evaluation (1989-1992) and a turbulent period of political change (1993-1995) that resulted in inertia in the IQM. Phase 2 marked the resumption of efforts (1996-1999) to respond to national policies and global pressures. The reaction of the University of the Orange Free State to such pressures and policies is described, and the new quality management system is outlined. Before the abolition of apartheid, universities were relatively unaffected by government pressure, and quality management was based mainly on self-evaluation. Since 1996, quality management has been geared more toward accountability than quality improvement. Four appendixes contain supplemental information and questionnaires used in the case study. (Contains 6 figures and 36 references.) (SLD)
International Institute for Education Planning, 7-9 rue Eugene Delacroix, 75116 Paris, France. Tel: 33(1)45-03-77-00; Fax: 33(1)40-72-83-66; Web site:
Publication Type: Books; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: United Nations Educational, Scientific, and Cultural Organization, Paris (France). International Inst. for Educational Planning.