ERIC Number: ED479830
Record Type: Non-Journal
Publication Date: 2003-Aug
Reference Count: N/A
Early Achievements in Service Integration: What We Can Learn from No Wrong Door Startups.
Washington State Dept. of Social and Health Services, Olympia. Office of Research and Data Analysis.
The Washington State Department of Social and Health Services (DSHS) was created as an umbrella agency, to bring together state human service programs, so that people could get comprehensive assistance with many, often interrelated needs. Efforts were made to co-locate various service program offices to make access to various services easier. Later specialization of staff and separate funding and accountability requirements resulted in separate, often uncoordinated service plans for the same client, implemented by various case managers. Against this "maze of eligibility," DSHS leaders counter-posed the image of "No Wrong Door"-- a vision of human services in which clients get fully coordinated, comprehensive services no matter where or how they enter the system. The long-term design included not only better coordination and service integration among different program staff within DSHS, but also teamwork with natural supports and with community partners. This report presents the key elements of that long-term design and new No Wrong Door startup programs. Four appendixes include the complete No Wrong Door model, a coordinated services charter, and presentation slides. (GCP)
Descriptors: Agency Cooperation, Delivery Systems, Human Services, Integrated Services, Program Design
Washington State Department of Social and Health Services, Research and Data Analysis Division, Olympia, Washington 98504-5204.
Publication Type: Reports - Descriptive
Education Level: N/A
Authoring Institution: Washington State Dept. of Social and Health Services, Olympia. Office of Research and Data Analysis.
Identifiers - Location: Washington