ERIC Number: ED479592
Record Type: RIE
Publication Date: 2002-Oct
Learner Relationship Management: Impacting the Top and Bottom Line.
Palumbo, David B.; Killian, Ted
This paper provides a view of learner relationship management that looks to examine the potential for learning systems across an organizational value chain by addressing the potential for learning solutions beyond the Human Resources function in an organization. It identifies a return on investment strategy to align the goals of the organization with the goals of the learners. It also looks to leverage lessons learned from other technology-based initiatives, namely customer relationship management (CRM) systems and supply chain management systems, both of which also attempt to add value throughout the value chain. (Author)
Descriptors: Computer Assisted Instruction, Instructional Development, Learning Processes, Learning Strategies, Learning Theories, Organizational Development, Organizational Effectiveness, Organizations (Groups), Program Development, Supply and Demand
Association for the Advancement of Computing in Education (AACE), P.O. Box 3728, Norfolk, VA 23514. Tel: 757-623-7588; e-mail: firstname.lastname@example.org; Web site: http://www.aace.org/DL/.
Publication Type: Reports - Evaluative; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: In: E-Learn 2002 World Conference on E-Learning in Corporate, Government, Healthcare, & Higher Education. Proceedings (7th, Montreal, Quebec, Canada, October 15-19, 2002); see IR 022 093.