ERIC Number: ED479521
Record Type: Non-Journal
Publication Date: 2003-Mar
Reference Count: N/A
Developing and Conducting a Student Satisfaction Survey.
iJournal, n4 Mar 2003
As part of the ongoing effort to provide and maintain quality educational programs and services for students, the San Diego Community College District conducted a comprehensive student satisfaction survey during fall 2001. This article provides a brief summary of this survey research including instrumentation, data collection, data analysis, results and recommendations for conducting study satisfaction surveys. Development of the student satisfaction survey instrument was based on the matriculation components, the district's previous accreditation survey, and accreditation standards. In addition to conducting a field test to examine the survey for wording, clarity, ease of use, and appropriateness, the authors also conducted an on-campus pilot test in spring 2001. The full administration of the survey took place in fall 2001 using a random sample of classes. Survey responses were collected from 80% of classes selected and a total of 9,024 responses were obtained district wide. Correlational analyses, t-tests and one-way ANOVA tests were performed. Results showed that students with high satisfaction with the campus climate theme were also satisfied with curriculum and instruction, physical facilities, academic development, and personal development themes. African Americans and Hispanics generally expressed higher satisfaction, while whites reported lower satisfaction with their college experience. (RC)
Descriptors: Accreditation (Institutions), Community Colleges, Institutional Evaluation, Participant Satisfaction, School Surveys, Student Surveys, Two Year Colleges
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A