ERIC Number: ED479160
Record Type: RIE
Publication Date: 2003-Jun
National Student Satisfaction Report, 2003.
USA Group Noel-Levitz, Iowa City, IA.
This report presents the results of the 10th annual National Student Satisfaction Study conducted to determine the level of importance that students place on areas of their student experience and how satisfied students are that institutions are meeting their expectations. The study uses the Student Satisfaction Inventory (SSI) to identify student concerns that are truly affecting student success. The 2003 report contains data from 796 colleges and universities that used the SSI between fall 2000 and spring 2003. The student populations by institution type are: 107,810 from 4-year public institutions; 240,704 from 4-year private institutions; 237,133 from 2-year community, junior, and technical colleges; and 38,328 from career and private schools. The SSI consists of more than 70 items covering the full range of college experiences. Inventory items from the 12 or 13 (4-year schools) scales are presented with three scores for each item: an importance score, a satisfaction score, and a performance gap score. Four tables summarize the importance, satisfaction, and performance gap findings for the SSI scales by institution type. Strengths and challenges are then summarized in narrative form for each institution type. Five-year trend information is presented in table form for each type of institution studied. (SLD)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: USA Group Noel-Levitz, Iowa City, IA.
Note: For the 2002 report, see ED 467 336.