ERIC Number: ED479036
Record Type: Non-Journal
Publication Date: 2003-May-19
Reference Count: N/A
The Determinants of Satisfaction with Educational Experience: Why Community College Students Are More Satisfied.
Ness, Erik C.
This study tests four hypotheses based on the extant literature: (1) African Americans, women, students who work more than 20 hours per week, and students older than 22 will have higher levels of satisfaction at community colleges than at universities; (2) Social and cultural experience will have a larger impact on satisfaction at universities than at community colleges; (3) The self-image of university students will explain more of the variance in satisfaction than the self-image of community college students; and (4) Community college students' experience in the major field of study will explain more of the variance in satisfaction than university students' experience in their major field of study. This study examines two different student satisfaction surveys from community colleges and universities in Tennessee, one a student survey and the other an alumni survey. The author found that community colleges scored better than universities across all questions regarding student satisfaction. Additionally, in both surveys, community colleges scored higher on academic, social, cultural, and overall experience. This result is due, perhaps, to the differences between the institutional missions at community colleges and universities. Ultimately, the author argues that future research directly comparing universities and community colleges would lead to a better understanding of the student experience at both types of institutions. (Contains 23 references, 7 tables, and 6 figures.) (NB)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers - Location: Tennessee