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ERIC Number: ED478958
Record Type: Non-Journal
Publication Date: 2000-Dec
Pages: 17
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
The Learning Organisation Part II. "Getting Emotional": The Learning Organisation and Emotional Intelligence. CLMS Working Paper.
Hughes, Jason
Emotional intelligence (EI) can be a diagnostic tool and a set of guiding principals to address the learning organization's concern of overcoming the barriers to collective learning. EI can be defined as "how well you handle yourself." It refers to "emotional literacy" and a person's capacity to manage emotions and use them as a resource. This is done by knowing one's emotions; managing emotions; motivating oneself; recognizing emotions in others; and handling relationships. The learning organization has emotional underpinnings in that it directly addresses the barriers to such things as collective learning and shared visions. EI has the potential to be a diagnostic tool to assess the 'emotional climate' of the broader organization and the development of specific persons within the organization. There is debate as to whether EI can be measured. Issues with the use of EI as a diagnostic tool include the tendency to take the individual as the unit of analysis, thus ignoring social factors and collective dynamics. EI addresses real workplace issues, it has the potential to guide the management of workplace relationships, remove barriers to collaboration, and manage workplace diversity. (Contains 10 references.) (SLR)
For full text: http://www.clms.le.ac.uk/publications/wkpapers/work_paperNo31.pdf
Publication Type: Opinion Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A