ERIC Number: ED478372
Record Type: Non-Journal
Publication Date: 2002-Sep
Reference Count: N/A
San Diego Community College District Student Satisfaction Survey, 2001.
San Diego Community Coll. District, CA. Research and Planning.
The San Diego Community College District (SDCCD), California, conducted a student satisfaction survey at three colleges during fall 2002. The survey instrument includes the following three parts: (1) Service Areas: students were asked to rate the levels of importance and satisfaction for 22 services; (2) Survey Themes: seventy-six statements were clustered into 14 survey themes; students were asked to rate their agreement with the items; (3) Situational and Background Questions: even questions regarding the number of hours students spent on campus or studying, parents' educational level, and number of semesters they were enrolled. Survey responses were collected from 9,014 students districtwide, with 80% of classes selected for study responding. Perceived levels of satisfaction were compared to perceived levels of importance for the 22 service areas in order to assess the relative gap in perceptions for the two measures. Parking services at all colleges was the area with the largest negative gaps between levels of importance and satisfaction. Other areas with large negative gaps were campus bookstore, counseling, cafeteria, and financial aid services. Areas with high importance and high satisfaction ratings included curriculum/instruction, admissions and registration, and the Learning Resources Center. Contains more than 50 tables, presenting statistics for individual colleges and district. Research instrument appended. (NB)
Publication Type: Numerical/Quantitative Data; Reports - Research
Education Level: N/A
Authoring Institution: San Diego Community Coll. District, CA. Research and Planning.