ERIC Number: ED478091
Record Type: Non-Journal
Publication Date: 2002-Jun
Do Librarians Really Do That? Or Providing Custom, Fee-Based Services.
Whitmore, Susan; Heekin, Janet
This paper describes some of the fee-based, custom services provided by National Institutes of Health (NIH) Library to NIH staff, including knowledge management, clinical liaisons, specialized database searching, bibliographic database development, Web resource guide development, and journal management. The first section discusses selecting the services, including a telephone survey of NIH Library users. The second section addresses custom service competencies, including traditional library skills, as well as the personal competencies mentioned in the Special Libraries Association "Competencies for Special Librarians." The third section presents three examples of custom service projects. The fourth section looks at future directions, including developing additional custom services, developing skills among staff that can facilitate the provision of custom services, and marketing these services more heavily to NIH staff. The "Custom Service Portfolio," containing brief descriptions of the services offered, is attached. (MES)
Descriptors: Competence, Job Skills, Librarians, Library Services, Professional Development, Special Libraries, Telephone Surveys, User Needs (Information), World Wide Web
For full text: http://www.sla.org/content/Events/conference/2002annual/ confpap2002/papers2002conf.cfm/.
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A