ERIC Number: ED478088
Record Type: Non-Journal
Publication Date: 2002-Jun
Reference Count: N/A
Characteristics of Information Agencies (Libraries) and Information Agents (Librarians) in Highly Productive Computer Software and Services Companies: The Key to Growth and Survival?
Carroll, Margaret Aby; Chandler, Yvonne J.
This study examines whether an analysis of characteristics of libraries or information centers and librarians in highly productive companies yields operational models and standards that can improve their efficiency and effectiveness and their parent organization's productivity. Data was collected using an e-mail survey instrument sent to 500 large software companies. Types of data collected for the library or information center included: number and placement of library or information center(s) within the organization; number and placement of librarian or information professional(s) within the organization; reporting structure for highest ranking library or information center staffer; staffing by category of work (professional, para-professional, clerical or technical), employee status (full, part-time or contractor/outsourced), and experience; staff professional development requirements; source of funding and allocation; services offered in the physical location; services offered in a virtual location; content purchased; measures of return on investment; ranked (by strategic value) customer segments; and ratio of staff to potential and actual customer base. Data collected for the librarian or information professional included: level of education; tenure at current organization; prior information industry experience; title; and professional development activities. A copy of the survey questionnaire is appended. (Contains 21 references.) (MES)
Descriptors: Computer Software Development, Information Centers, Information Services, Librarians, Library Role, Library Surveys, Productivity, Professional Development, Questionnaires, Special Libraries
For full text: http://www.sla.org/content/Events/conference/2002annual/ confpap2002/papers2002conf.cfm/.
Publication Type: Reports - Research; Speeches/Meeting Papers; Tests/Questionnaires
Education Level: N/A
Authoring Institution: N/A